Business support services build the foundation for small and medium companies, facilitate cash flow management, meet financial projections, build teams and work environments, etc.
Product management boosts sales, devises product discount schemes, determines pricing methods, and manages interrelated products.
The service providers need to review the preferences and queries of customers to provide the best possible solutions. Increasing customer satisfaction is the primary objective of business support services. They provide 24/7 services to the customers. This is a great way to increase customer satisfaction and trust. Customer management also covers CRM (Customer relationship management). It is essential to build customer service software that tracks all customer queries. A CRM (customer relationship management) streamlines this process. It handles a company’s relationship with its customers and improves profitability.
Revenue management focuses on the billing of a company. It tracks charges levied to customer accounts for services availed, wholesale services, roaming services, etc., to build a billing system. Business support services help reduce expenses and increase revenues. It also includes fraud management and revenue assurance.
Order management creates a systematic order flow for a company. It consists of four major elements – order decomposition, order orchestration, order fallout, and order status management
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